SCR was founded ten years ago by three IT professionals. Their purpose was to create a new kind of IT consulting firm. The founders believed in three key principles, which became the underlying values for the new firm:
1. All clients are important. Each client, small or large, deserves the same degree of personal attention, professional service, and ethical treatment.
2. Technical expertise is not enough. The consultant also must understand the client's business, act as a partner, and share responsibility for bottom-line results.
3. In the end, if the client is not completely satisfied, the assignment is not a success. In addition to satisfaction with the quality of our work, the client must feel that our fees are fair, reasonable, and competitive.
These basic values guided SCR as it grew from a single office with six employees to its current size. Today, SCR maintains three offices and a professional and support staff of more than 30 people.
*Disclaimer – This site accompanies the Shelly Cashman Series Systems Analysis and Design text, in which SCR Associates is a fictitious company and is the focus of a case study.
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